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LEGAL NOTICE


Version in effect as of: 06/11/2025
Translated for your convenience. The only valid version is the French translation.

1. SITE PUBLISHER

The websitehttps://villaquietude.odoo.com/(hereinafter referred to as "the Site") is published by:

Company name:Julien GRENIER

Trade name:Villa Quiétude

Legal form:Sole Proprietorship - Micro-entrepreneur

SIRET number: 91989670400021

Registered office address:7 Rue Colette Besson - 17340 Châtelaillon-Plage

Phone: 06-38-49-49-65

Email: contact.villaquietude@gmail.com

Legal representative:Julien GRENIER, as operator

VAT:VAT exemption under Article 293 B of the General Tax Code (VAT exemption threshold)


2. SITE HOST

The Site is hosted by:

Host name:Odoo S.A.

Registered office address:Chaussée de Namur 40, 1367 Grand-Rosière, Belgium

Phone: +32 81 81 37 00

Website: https://www.odoo.com


3. PUBLISHING DIRECTOR

Publishing director:Julien GRENIER

Contact: contact.villaquietude@gmail.com


4. INTELLECTUAL PROPERTY

4.1 Site Content

All elements present on the Site (texts, images, photographs, logos, videos, graphics, icons, sounds, software, layout, database) constitute works protected by copyright and intellectual property law.

These elements are the exclusive property of Julien GRENIER / Villa Quiétude, unless explicitly stated otherwise.

4.2 Reproduction prohibited

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the Site, by any means or process used, is prohibited without the prior written permission of Julien GRENIER.

Any unauthorised exploitation of the Site or any of the elements it contains will be considered as constituting an infringement and will be prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

4.3 Trademarks

The trademarks, logos and distinctive signs reproduced on the Site are the property of Villa Quiétude. Any total or partial reproduction of these trademarks or logos, made from the elements of the Site without the express permission of Villa Quiétude, is prohibited.


5. PROTECTION OF PERSONAL DATA (GDPR)

5.1 Data controller

The data controller for the personal data collected on the Site is:

Julien GRENIER

7 Colette Besson Street - 17340 Châtelaillon-Plage

Email: contact.villaquietude@gmail.com

Phone: 06-38-49-49-65

5.2 Data collected

As part of the use of the Site and the provision of concierge services, Villa Quiétude may collect the following personal data:

  • Identification data:Name, surname, postal address (secondary residence), email address, phone number
  • Login data:IP address, login logs, browsing data
  • Contractual data:Information related to the property (address, features, access codes, alarm), subscribed plan, visit history
  • Bank data:Bank details for direct debit (processed by a secure payment provider)
  • Photos and videos:Photographs and videos of the property taken during inspection visits

5.3 Purposes of processing

The personal data collected is used for the following purposes:

  • Execution of concierge services (visits, reports, alerts)
  • Customer relationship management (communication, follow-up, billing)
  • Management of contact requests and complaints
  • Sending information related to services (visit reports, urgent alerts)
  • Compliance with legal and regulatory obligations
  • Improvement of the services offered

5.4 Legal basis

The processing of personal data is based on:

  • The execution of the contractconcluded between the Client and Villa Quiétude
  • Consentof the Client (notably for non-essential commercial communications)
  • Legal obligationsto which Villa Quiétude is subject (billing, accounting)
  • Legitimate interestfrom Villa Quiétude (improvement of services, fraud prevention)

5.5 Recipients of the data

The personal data collected is intended exclusively for:

  • Villa Quiétude (Julien GRENIER) and any potential collaborators
  • The technical service providers necessary for the operation of the Site (host, payment platform)
  • Third-party service providers involved with the property (plumber, electrician, etc.)only with the prior consent of the Client and strictly limited to the information necessary for their intervention

Villa Quiétude commits never to sell, rent or transfer its Clients' personal data to third parties for commercial purposes.

5.6 Retention period

Personal data is retained for the strictly necessary duration for the purposes pursued:

  • Contractual data:For the entire duration of the contract + 1 year after its termination
  • Billing data:10 years (legal accounting and tax obligation)
  • Photos and videos of visits:1 year after the end of the contract (unless a request for early deletion is made)
  • Commercial prospecting data:3 years from the last contact

At the end of these periods, the data is deleted or anonymised.

5.7 Data security

Villa Quiétude implements all appropriate technical and organisational measures to ensure the security and confidentiality of personal data, including:

  • Secure storage of keys and access codes (secure safe, anonymous identification)
  • Encryption of sensitive data
  • Restricted access to data (authentication, passwords)
  • Regular data backups
  • Awareness of data protection

5.8 Rights of data subjects

In accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act, the Client has the following rights:

  • Right of access:To obtain confirmation that data is being processed and to access that data
  • Right to rectification:To have inaccurate or incomplete data corrected
  • Right to erasure ("right to be forgotten"):To obtain the deletion of data under certain conditions
  • Right to restriction of processing:To request the temporary freezing of data
  • Right to data portability:To receive data in a structured, machine-readable format
  • Right to object:To object to the processing of data on legitimate grounds
  • Right to define post-mortem directives:To set instructions regarding the fate of data after death

To exercise these rights, the Client can contact Villa Quiétude:

  • By email: contact.villaquietude@gmail.com
  • By postal mail:Julien GRENIER - Villa Quiétude, 7 Rue Colette Besson, 17340 Châtelaillon-Plage

Villa Quiétude commits to responding within a maximum of 1 month following receipt of the request.

5.9 Right of complaint

In the event of a disagreement regarding the processing of their personal data, the Client may file a complaint with the National Commission on Informatics and Liberty (CNIL):

  • Website: https://www.cnil.fr
  • Postal address:CNIL - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07
  • Telephone: 01 53 73 22 22

5.10 Cookies

The Site does not use cookies.


6. LIMITATION OF LIABILITY

6.1 Availability of the Site

Villa Quiétude strives to ensure access to the Site 24/7, except in cases of force majeure or events beyond its control. Villa Quiétude reserves the right to interrupt, suspend or limit access to the Site, particularly for maintenance reasons, without notice or compensation.

6.2 Accuracy of information

Villa Quiétude strives to provide information on the Site that is as accurate as possible. However, Villa Quiétude cannot guarantee the accuracy, completeness or timeliness of the information published on the Site.

Consequently, the user acknowledges that they use this information at their own exclusive risk.

6.3 Hyperlinks

The Site may contain hyperlinks to other websites. Villa Quiétude has no control over these third-party sites and disclaims all responsibility for their content, availability or privacy policy.


7. APPLICABLE LAW AND COMPETENT JURISDICTION

These legal notices are governed by French law.

In the event of a dispute relating to the use of the Site or the interpretation of these legal notices, and after an attempt at amicable resolution, exclusive jurisdiction is granted to the competent courts within the jurisdiction of the registered office of Villa Quiétude, unless otherwise provided by law (notably for consumers).


8. CONTACT

For any questions regarding these legal notices, the Site or the services offered, you can contact Villa Quiétude:

By email:contact.villaquietude@gmail.com

By phone: 06-38-49-49-65

By postal mail:Julien GRENIER - Villa Quiétude, 7 Rue Colette Besson, 17340 Châtelaillon-Plage


9. MODIFICATIONS

Villa Quiétude reserves the right to modify these legal notices at any time. The modifications take effect as soon as they are published on the Site.

Users are advised to regularly check this page to be aware of any changes.


Date of last update: 06/11/2025

Villa Quiétude - Concierge Service for Second Homes Charente-Maritime

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